Integrated Education & Training (IET)
Integrated Education and Training combines academic instruction with hands-on career training so students can build skills and prepare for employment at the same time. Participants strengthen reading, writing, math, and digital literacy while gaining industry-relevant knowledge aligned with workforce pathways. IET is ideal for students ready to transition into employment, upskilling, or career advancement.
Classes meet once or twice per week for 3 hours per day over a 10-week session.
COURSE OVERVIEW
Course Overview
Workforce & Academic Integration
- Instruction is delivered alongside Adult Basic Education (ABE) and Adult Secondary Education (ASE) to strengthen academic and career skills at the same time.
- Learning is aligned with workforce pathways and industry expectations.
- Students apply classroom learning to real workplace scenarios and career-focused tasks.
Career Skills Development
- Build a combination of academic, critical thinking, digital literacy, and self-management skills.
- Strengthen communication, problem-solving, and teamwork skills needed for employment.
- Gain experience using workplace tools, technology, and industry- relevant processes.
Employment Readiness & Career Advancement
- Develop employability skills that support job entry, retention, and advancement.
- Learn how to navigate workplace systems, expectations, and professional environments.
- Prepare to transition into employment, occupational training, or continued education.
Experienced Instructors & Student Support
- Learn from knowledgeable educators with experience in adult education and workforce preparation.
- Receive guidance to transition into postsecondary education, training programs, and employment.
- Access support and resources designed to help you complete training and achieve career goals.
CLASSES
Course Subjects
Retail Industry Fundamentals Specialist: Start Your Career in Retail
- Build foundational workplace skills, including customer service, basic math for sales transactions, and communication.
- Learn how the retail industry works, its impact on the economy, and the wide range of job opportunities available.
- Practice interviewing, explore career pathways, and prepare for entry-level employment or workforce reentry.
Customer Service & Sales Certified Specialist: Master Customer Engagement
- Learn the full customer life cycle and develop strategies to engage and support customers effectively.
- Build skills in assessing customer needs, presenting solutions, and closing sales.
- Strengthen resume development, job search strategies, and communication skills for customer-facing roles across industries.
Supply Chain, Inventory & Logistics Specialist: Power the Movement of Goods
- Learn how supply chains operate, including receiving, storage, inventory, and order fulfillment processes.
- Build workplace skills related to safety, problem-solving, and managing the flow of goods in warehouses and distribution settings.
- Explore career pathways in logistics and supply chain operations while preparing for industry-recognized certification and employment in high-demand roles.
Certified Medical Billing & Coding Specialist: Launch a Career in Healthcare
- Learn how to code medical diagnoses, procedures, and services for billing and insurance reimbursement.
- Build knowledge of healthcare systems, insurance processes, and regulatory requirements used in medical offices and clinics.
- Prepare for national certification and entry-level careers in the growing healthcare field through hands-on, workforce-focused training.
OBJECTIVES
Course Syllabus
Retail Industry Fundamentals Specialist — IET Syllabus
Overview of the retail industry and its economic impact
Retail career pathways and entry-level job exploration
Customer service fundamentals and workplace communication
Basic math for sales transactions and pricing
Retail operations: inventory, merchandising, and safety
Technology tools used in retail environments
Interview preparation and professional workplace behavior
Resume building and job-search strategies
Preparation for national Retail Industry Fundamentals credential exam
Customer Service & Sales Certified Specialist — IET Syllabus
Understanding the customer life cycle and consumer behavior
Identifying customer needs and delivering quality service
Product knowledge and communicating value to customers
Sales techniques, upselling, and closing strategies
Professional communication and teamwork in customer-facing roles
Workplace safety, brand representation, and professionalism
Resume development, interviewing, and job search navigation
Career planning for retail and service industries
Preparation for national Customer Service & Sales certification
Supply Chain, Inventory & Logistics Specialist — IET Syllabus
Introduction to supply chain systems and logistics careers
Receiving, storage, and inventory control processes
Order fulfillment and distribution workflows
Workplace safety and operational efficiency
Technology tools used in logistics and warehouse environments
Problem-solving, teamwork, and communication in operations roles
Understanding transportation, shipping, and supply networks
Career exploration in logistics, warehousing, and distribution
Preparation for entry-level logistics and supply chain employment
Certified Medical Billing & Coding Specialist (CBCS) — IET Syllabus
Overview of healthcare systems and medical office environments
Medical terminology and anatomy basics
Diagnostic and procedural coding foundations
Insurance billing processes and reimbursement systems
Electronic health records and documentation practices
Compliance, privacy, and healthcare regulations
Accuracy, data entry, and quality assurance skills
Workplace communication and professionalism in healthcare settings
Preparation for medical billing and coding certification and employment
Course Materials
Required for All Students
Electronic Device (Required)
A laptop or desktop computer is required for all ABE classes.
Tablets and smartphones may be used as a backup but are not fully compatible with all learning platforms.
Webcam / Camera
A webcam is required for participation in virtual or hybrid instruction.
Built-in computer cameras are acceptable.
Email Account (Gmail Recommended)
Used for communication with instructors and access to learning platforms.
Reliable Internet Access
Reliable Internet Access Consistent internet connection is required for coursework, assignments, and communication.
ALPS provides free internet access, and students may use the on-site computer lab to complete assignments.
Headset with Microphone
Required for online lessons, speaking activities, and virtual meetings.
Built-in computer audio (microphone and speakers) is acceptable if clear and functional.
Google Workspace (Free)
Access to Docs, Sheets, and Slides is required for assignments and coursework.
Strongly Recommended for Success
Phone (Call/Text Access)
For quick communication with instructors and program staff.
Quiet Study Space
A distraction-free environment for attending class and completing assignments.
Optional (Based on Learning Preference)
Paper Notebook & Writing Supplies
Pens, pencils, and highlighters for notetaking.
Binders or Folders
To organize printed materials if needed.
Calculator (Recommended: TI-30XS)
Helpful for students preparing for the High School Equivalency exam.
Backpack or Carry Bag
For students attending in-person classes.
COURES
Course Resources
NRF RISE Up
Industry-recognized online credentials for Retail, Customer Service & Sales, and Supply Chain/Logistics.
Aztec
Industry-aligned content, applied practice, and certification preparation.
My Future AZ
Education, Workforce Training, and Career Pathways.
PipelineAZ
Connecting Arizona’s workforce, education, and opportunies.
TESTIMONIALS
What Our Students Say
I enrolled in the Certified Medical Billing and Coding Specialist IET program at ALPS because I was ready for a new direction and a career I could grow into. From the very beginning, I felt encouraged and supported. The classes are hands-on, practical, and connected to real opportunities in the healthcare field, which makes every lesson feel meaningful and motivating.
This journey is about more than learning a new skill—it’s about building a future. I’m excited to step into a field that is in demand and to know that what I’m learning today can open doors for my career tomorrow. ALPS has given me a place to focus, grow, and believe in what’s possible next.
Being part of this program has given me confidence and a clear goal. I’m proud to be taking this step and grateful to be in an environment that truly wants students to succeed and move forward.
Edlin Figueroa
IET Program
ALPS played an important role in my life when I earned my High School Equivalency here, and coming back for the Certified Medical Billing and Coding Specialist IET program feels like the next natural step in my journey. I knew I wanted a career path with stability and opportunity, and this program gives me the training and direction to make that happen.
Being back in the classroom feels familiar and empowering. The support from staff and instructors reminds me why I succeeded here the first time. I’m learning skills that connect directly to the healthcare field, and that makes me even more excited about what lies ahead.
Returning to ALPS has reminded me that growth doesn’t stop after one achievement. Earning my HSE was the beginning—this certification is the next chapter. I’m proud to continue my journey here and build a future I once only imagined.
Bianca Figueroa
IET Program
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