ESL Integrated English Literacy and Civics Education PLUS Training (IELCE + T)

10 WEEK COURSE | Weekly: 2 CLASSES | 9 Hours + Study

Integrated English literacy and civics program for English language learners. Includes the IELCE educational services and is delivered in combination with IET activities.

Level - Beginner

Aligned to students with educational functioning levels below secondary education (pre-GED test level).

Current Registration - Open

Now accepting applications. Call to qualify.

COURSE OVERVIEW

Course Overview

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Workforce Preparation

Instruction is provided concurrently with ABE & ASE activities.
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Skills Learning

This course is designed to help students acquire a combination of basic academic skills, critical thinking skills, digital literacy skills, and self–management skills.

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Gain Employ-ability

Participation in workforce preparation activities are designed to lead to employ-ability skills and the development of competencies in using resources and information, working with others, and understanding systems.

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World Class Educators

Our staff is here to help you to successfully transition to and complete post secondary education/training and employment.

CLASSES

Course Subjects

Retail Industry Fundamentals Specialist

6 week course

Learners who earn this certificate will develop basic customer service skills, math skills to conduct sales transactions and an understanding of the retail industry, its impact on the economy and the diverse jobs available. Best practices for interviewing and exploring career paths are also covered. This course is perfect for someone looking for a first job and/or developing workplace readiness skills.

Certificate

E-Customer Service & Sales Certified Specialist

12 week course

Learners who earn this certification will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. The course also covers best practices for building resumes and navigating job searches. This course is perfect for someone interested in or currently working in a customer facing role, whether in retail or another industry.

Certificate

Business of Retail Certified Specialist

12 week course

Learners who earn this certification will understand merchandising, marketing, store operations, loss prevention and workplace safety. Learners will master math concepts, including determining pricing strategies and calculating profit and discounts. The curriculum also covers best practices for how to plan for a career and get promoted. This course is perfect for someone interested in advancing a career or a student needing to better understand how a business is run.

Certificate

Warehouse, Inventory & Logistics Specialist

12 week course

Learners who earn this certificate will understand supply chains and develop workplace readiness skills for roles in warehouses, distribution or fulfillment centers.

Certificate

OBJECTIVES

Course Syllabus

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Retail Industry Fundamentals

  • What is Retail?
  • The Retail Product Cycle
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Customer Service Skills

  • Sales Basics
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Retail Operation Basics

  • Loss Prevention
  • Workplace Safety
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Understanding Profit

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Being Professional

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A Place for You in Retail

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Resumes

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Job Search

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Interviewing Skills

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Final Examinations

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Customer Service & Sales

  • Welcome to Retail

  • Understanding the Customer
  • The Value of Customer Service
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Knowing Products and Service

  • Knowing the Customer
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Meeting the Customer’s Needs

  • Making the Sale
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Furthering Your Customer Service Skills

  • Your Brand is You
  • Professionalism in the Workplace

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Finding a Job

  • Getting the Job
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Growing Your Skills

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Resumes

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Job Search

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Interviewing Skills

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Final Examinations

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Business of Retail

  • Welcome to Retail
  • Retail Operations Overview
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Inventory Management

  • Loss Prevention
  • Workplace Safety

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Marketing

  • Merchandising
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Calculating Profit

  • Understanding the Impact

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Finding Your Ideal Retail Job

  • Getting Your Ideal Job
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Growing Your Skills

  • Planning and Following a Career Path

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Resumes

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Job Search

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Interviewing Skills

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Final Examinations

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Warehouse, Inventory & Logistics

  • The Big Picture
  • Diving into the Warehouse World
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Exploring Opportunities within Warehousing

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The Receiving Cycle

  • The Order Fulfillment Cycle

  • Warehouse Safety

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Warehouse Strategic Planning

  • Warehouse Location Strategy

  • Warehouse Design and Layout

  • Developing a Green Strategy

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The Right Job for You

  • Getting Your Foot in the Door

  • Building a Career for Yourself

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Resumes

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Job Search

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Interviewing Skills

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Final Examinations

Course Materials

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A Computer, Laptop, or Notebook

Tablets and Smartphones are optional, but may not always be compatible with the format of all websites you will use for your studies.

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Internet Access

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Webcam

Video Camera on your computer.
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Headset & Microphone

For components of the online curriculum.
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Word Processing, Spreadsheet, and Presentation software

Necessary for some school assignments. ALPS recommends Gmail (free) with Docs, Sheets, & Slides.

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A Quiet Space

To attend virtual classes and study.
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Phone

To contact (call or text) your teacher for classes or if you have technical problems.
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E-mail

To contact your teacher for classes. ALPS recommends Gmail (free) with Docs, Sheets, & Slides.
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Paper Notebooks

Optional for those who work best writing notes on paper format.
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Pencils, Pens, and Highlighters

Optional for emphasizing content in notes and study material.
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Ruler, Calculator, Stapler, Tape, and Paper Clips

Optional for emphasizing content in notes and study material. The calculator model: TI-30XS is recommended for those preparing for the High School Equivalency test. Stapler, tape, and paper clips are optional for classwork and/or organization.
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Binders

Optional to organize your school material by subject(s).
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Backpack or Carry Bag

Optional for those who come in in-person to class on some days of the week.
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Descargar lista de materiales en español aquí

lista de materiales.pdf

COURES

Course Resources

Penn Foster Student Portal

Employer-recognized, career-focused training

Training you can complete on your schedule.

Arizona Career Readiness

Course Materials

Career Readiness Courseware, College Readiness Courseware, Soft Skills and myStrategic Compass

My Career Advisor

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TESTIMONIALS

What Our Students Say

First, I want to thank God for giving me the...amazing teachers I had... from Adult Literacy Plus of Southwest AZ. They are the best and sweetest people on earth. Thank you so much for all your help.

Gabriela Felix Lorona

GED Program

There is light at the end of the tunnel and it is never too late to begin regardless of your life circumstances or previous mistakes...“You set your own limits in life”...Receiving my GED was certainly the biggest step in having stability and becoming a positive role model for my children, family, and community....Thank you Adult Literacy Plus of Southwest Arizona.

Brenda Buenrostro

GED Program

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