ESOL Integrated English Literacy and Civics Education PLUS Training (IELCE + T)
10 WEEK COURSE | Weekly: 2 CLASSES | 9 Hours + Study
Integrated English literacy and civics program for English language learners. Includes the IELCE educational services and is delivered in combination with IET activities.
Level - Beginner
Aligned to students with educational functioning levels below secondary education (pre-GED test level).
Current Registration - Open
Now accepting applications. Call to qualify.
COURSE OVERVIEW
Course Overview
Workforce Preparation
Skills Learning
This course is designed to help students acquire a combination of basic academic skills, critical thinking skills, digital literacy skills, and self–management skills.
Gain Employ-ability
Participation in workforce preparation activities are designed to lead to employ-ability skills and the development of competencies in using resources and information, working with others, and understanding systems.
World Class Educators
Our staff is here to help you to successfully transition to and complete post secondary education/training and employment.
CLASSES
Course Subjects
Retail Industry Fundamentals Specialist
6 week course
Learners who earn this certificate will develop basic customer service skills, math skills to conduct sales transactions and an understanding of the retail industry, its impact on the economy and the diverse jobs available. Best practices for interviewing and exploring career paths are also covered. This course is perfect for someone looking for a first job and/or developing workplace readiness skills.
Certificate
E-Customer Service & Sales Certified Specialist
12 week course
Learners who earn this certification will master customer service and sales skills, including understanding the customer life cycle, developing effective strategies to engage customers, assessing customer needs and closing sales. The course also covers best practices for building resumes and navigating job searches. This course is perfect for someone interested in or currently working in a customer facing role, whether in retail or another industry.
Certificate
Business of Retail Certified Specialist
12 week course
Learners who earn this certification will understand merchandising, marketing, store operations, loss prevention and workplace safety. Learners will master math concepts, including determining pricing strategies and calculating profit and discounts. The curriculum also covers best practices for how to plan for a career and get promoted. This course is perfect for someone interested in advancing a career or a student needing to better understand how a business is run.
Certificate
Warehouse, Inventory & Logistics Specialist
12 week course
Learners who earn this certificate will understand supply chains and develop workplace readiness skills for roles in warehouses, distribution or fulfillment centers.
Certificate
OBJECTIVES
Course Syllabus
Retail Industry Fundamentals
- What is Retail?
- The Retail Product Cycle
Customer Service Skills
- Sales Basics
Retail Operation Basics
- Loss Prevention
- Workplace Safety
Understanding Profit
Being Professional
A Place for You in Retail
Resumes
Job Search
Interviewing Skills
Final Examinations
Customer Service & Sales
Welcome to Retail
- Understanding the Customer
- The Value of Customer Service
Knowing Products and Service
- Knowing the Customer
Meeting the Customer’s Needs
- Making the Sale
Furthering Your Customer Service Skills
- Your Brand is You
Professionalism in the Workplace
Finding a Job
- Getting the Job
Growing Your Skills
Resumes
Job Search
Interviewing Skills
Final Examinations
Business of Retail
- Welcome to Retail
- Retail Operations Overview
Inventory Management
- Loss Prevention
Workplace Safety
Marketing
- Merchandising
Calculating Profit
Understanding the Impact
Finding Your Ideal Retail Job
- Getting Your Ideal Job
Growing Your Skills
Planning and Following a Career Path
Resumes
Job Search
Interviewing Skills
Final Examinations
Warehouse, Inventory & Logistics
- The Big Picture
- Diving into the Warehouse World
Exploring Opportunities within Warehousing
The Receiving Cycle
The Order Fulfillment Cycle
Warehouse Safety
Warehouse Strategic Planning
Warehouse Location Strategy
Warehouse Design and Layout
Developing a Green Strategy
The Right Job for You
Getting Your Foot in the Door
Building a Career for Yourself
Resumes
Job Search
Interviewing Skills
Final Examinations
Course Materials
A Computer, Laptop, or Notebook
Tablets and Smartphones are optional, but may not always be compatible with the format of all websites you will use for your studies.
Internet Access
Webcam
Headset & Microphone
Word Processing, Spreadsheet, and Presentation software
Necessary for some school assignments. ALPS recommends Gmail (free) with Docs, Sheets, & Slides.
A Quiet Space
Phone
Paper Notebooks
Pencils, Pens, and Highlighters
Ruler, Calculator, Stapler, Tape, and Paper Clips
Binders
Backpack or Carry Bag
Descargar lista de materiales en español aquí
COURES
Course Resources
Penn Foster Student Portal
Employer-recognized, career-focused training
Training you can complete on your schedule.
Arizona Career Readiness
Course Materials
Career Readiness Courseware, College Readiness Courseware, Soft Skills and myStrategic Compass
My Career Advisor
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TESTIMONIALS
What Our Students Say
First, I want to thank God for giving me the...amazing teachers I had... from Adult Literacy Plus of Southwest AZ. They are the best and sweetest people on earth. Thank you so much for all your help.
Gabriela Felix Lorona
GED Program
There is light at the end of the tunnel and it is never too late to begin regardless of your life circumstances or previous mistakes...“You set your own limits in life”...Receiving my GED was certainly the biggest step in having stability and becoming a positive role model for my children, family, and community....Thank you Adult Literacy Plus of Southwest Arizona.
Brenda Buenrostro
GED Program
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ALPS is offering quality education that leads to college and career opportunities.